Shipping & Returns
Shipping & Returns
We take great care in packaging and shipping your artwork to ensure it arrives safely and beautifully presented.
Premium Packaging
Each artwork is carefully rolled and protected in premium rigid tubes with secure end caps. Limited editions and originals receive additional archival protection suitable for fine art preservation.
Order Placed
Confirmation sent immediately
Processing
3–5 business days
Shipped
Tracking number provided
Delivered
7–15 days (Standard)
3–7 days (Express)
Shipping Information
Ships From
All artworks ship from China with full tracking.
Processing Time
3–5 business days for order processing and secure packaging.
Estimated Transit Time
- Standard Shipping: 7–15 business days
- Express Shipping: 3–7 business days
Tracking
Full tracking information is provided via email after dispatch. You can monitor your shipment every step of the way.
Shipping Destinations
Currently shipping to the United States. International expansion coming soon.
Returns & Exchanges
Original Artworks (One-of-One)
Final sale – Due to the unique nature of original artworks, all sales are final except in cases of damage during transit or verified manufacturing defects.
Limited Edition Prints
Returns accepted within 3 days of delivery if:
- Item is unused and in original condition
- Returned in original protective packaging
- No damage or alterations made
Return Process
Contact us at workesn@outlook.com to initiate a return. Return shipping costs are the buyer's responsibility unless the item arrived damaged or defective.
Import Duties & Taxes
International orders may be subject to import duties, customs fees, and local taxes determined by your destination country's regulations. These fees are the buyer's responsibility and are not included in the purchase price unless explicitly stated at checkout. We recommend checking with your local customs office for estimated fees before placing your order.
📦 Packaging Standards
Limited Edition Prints: Rolled and protected in premium rigid tubes with secure end caps and moisture-resistant wrapping.
Original Artworks: Receive museum-grade archival protection with additional cushioning, acid-free tissue paper, and reinforced packaging suitable for fine art transit.
All shipments include handling instructions and care guidelines to ensure your artwork remains in pristine condition.
Damaged in Transit?
We take every precaution to ensure safe delivery, but if your artwork arrives damaged, please contact us within 48 hours of delivery with photos of both the packaging and the damage.
Email: workesn@outlook.com
We'll work with you immediately to resolve the issue through replacement or refund.
Questions about shipping or returns? We're here to help.
Contact us at workesn@outlook.com