FAQ
Frequently Asked Questions
Product & Craftsmanship
What’s the difference between Originals and Limited Editions? +
Originals are one-of-one artworks. Limited Editions are museum-grade giclée prints with a fixed edition size (Edition of 50).
Are limited editions signed and numbered? +
Yes. Each limited edition is signed
Do you offer framing? +
No / Coming soon
Will colors look exactly the same as on screen? +
Slight variation may occur due to display settings and the nature of fine art printing.
Shipping & Policy
Can I return my order? +
Originals are final sale (except damage/defects). Limited Editions may be returned within 3 days if unused and returned in original packaging.
How long does delivery usually take to the US? +
We ship from China. Processing is 3–5 business days, then transit is typically 7–15 business days (Standard) or 3–7 business days (Express).
Do you provide tracking? +
Yes. Tracking is provided once your order is fulfilled.
Is there a warranty or replacement policy if I receive a damaged item? +
A: Yes. We provide a global replacement guarantee if your piece arrives damaged. Just contact us within 48 hours with a photo, and we’ll ship a new one free of charge.
Where can I find your products outside the website? +
We also sell on major handmade marketplaces including Etsy and integrate direct checkout experience similar to Shopify standards for smooth global purchasing.
Where do you ship from? +
We ship from China to the U.S. with tracking.